At Ofidesk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Help Desk tool Ofidesk support app(“Service”). By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms outlined here, please refrain from using the Service.
1. Information We Collect
1.1 Personal Information: When you register for an account or use our Service, we may collect personal information such as your name, email address, phone number, and any other information you provide voluntarily.
1.2 Support Interactions: We may collect information about your interactions with our support team, including details of your inquiries, feedback, and support tickets.
2. How We Use Your Information
2.1 Provision of Service: We use the information we collect to provide, maintain, and improve our Help Desk Service, including responding to your inquiries, providing technical support, and resolving issues.
2.2 Communication: We may use your contact information to communicate with you about your account, updates to our Service, and important announcements.
3. Data Security
3.1 Security Measures: We have implemented security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
3.2 Confidentiality: Our support team is trained to handle your information with care and confidentiality. We ensure that only authorized personnel have access to your information.
4. Data Sharing and Disclosure
4.1 Service Providers: We may share your personal information with third-party service providers who assist us in providing support services, such as hosting, email delivery, and analytics.
4.2 Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests from law enforcement agencies or government authorities.
5. Your Rights and Choices
5.1 Access and Correction: You have the right to access, update, or correct your personal information at any time by logging into your account settings or contacting us directly.
5.2 Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or contacting us directly.
6. Children’s Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you believe that we have inadvertently collected information from a child under 18, please contact us immediately.
7. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [support@ofidesk.com].
Effective Date: [27 March 2024]