Streamline ticket management, prioritize requests, and track customer inquiries from one centralized platform.
Explore some of the great features
Monitor key metrics, ticket status, and performance indicators at a glance with the dashboard feature.
Easily manage user and ensure efficient collaboration and access control among team members.
Create, track, and manage support tickets from submission to resolution, allowing you to prioritize customer inquiries.
Organize tickets into categories based on the nature of inquiry facilitating efficient ticket routing and resolution.
Assign tickets to specific groups or teams within your organization, streamlining ticket management.
Define your organization's operating hours to set expectations for response times and designated support hours.
Assign priority levels to tickets based on their urgency and impact, allowing you to triage tickets effectively.
Define service level agreements (SLAs) to establish clear expectations for response & resolution times.
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